At Redlands Psychologists, we believe in providing an affordable service for clients and aim to ensure that finances do not prevent someone from being able to access help and support when needed. Our professional body, the Australian Psychological Society (APS) recommends $251 per 50 minute session, however our fees are substantially lower than this.
You may be eligible for a Medicare Rebate for sessions if your GP has referred you on a Mental Health Care Plan. If you are referred by a Psychiatrist or Paediatrician you will also receive a Medicare Rebate.
If your GP believes you are eligible for a Mental Health Plan you can receive a Medicare Rebate for up to 10 psychology sessions per calendar year. Your initial referral enables you to have 5 - 6 rebateable appointments. Your psychologist will then suggest you see the GP for a review and referral for a further 5 - 4 sessions if further appointments are needed. A brief progress report must be provided to your referring GP (by your psychologist) for you to be able to obtain additional sessions.
Private Health Insurance Rebates
Depending on your private health scheme, you may be eligible for a rebate under Private Health Insurance (can not to be used in addition to Medicare). If you are using Private Health Insurance the rebate amount will depend on your particular fund.
Whilst we are not a bulk billing practice, you may discuss your payment concerns with your psychologist during your first session.
Fees as January 2022
Please note that fees not paid on the day of appointment may incur a surcharge of $10 or full NDIS rate (if applicable), unless prior arrangement is made.*
All appointments that are cancelled with less than 24 hour’s notice or where you do not attend will be charged full fees.1
*Telehealth may be excluded if payment is made through Direct Debit on the same day.
1 If you are sick a medical certificate may be required.
If you participate in one of our group programs, you may be eligible for a Medicare rebate for up to 10 group sessions a year. For more information please see our groups page.
Payment on the day is required. We accept cash, EFTPOS or credit cards. As part of our customer service we can lodge your Medicare rebate request on your behalf which means no waiting in queues at Medicare.
However, please be aware that if any questions or problems arise in relation to a claim it is your responsibility to contact Medicare on 13 20 10 to resolve it.
If you have any concerns about finances, please discuss this with your treating psychologist or the Clinic Director.
Our Cancellation Policy
Should you need to cancel or reschedule your appointment, we respectfully request 24 hours’ notice. Whilst we understand life can be unpredictable, cancellations at late notice means we are unable to offer this appointment to another client who may be on a cancellation or waiting list for an appointment.
You will charged the full fee for your session if you cancel with less than 24 hrs notice or don't show for an appointment and it is due and payable immediately.
We certainly understand that you may not be able to keep an appointment due to sudden illness or an unexpected personal emergency. If this does happen to you, please contact us as soon as possible to let us know. You may be asked to supply a Medical Certificate just like you would require for an employer before waiving of any fee.
Remember a late cancelled appointment is a loss to:
- You, as your therapy progress is delayed
- The client who has been waiting to see the psychologist, sometimes urgently.
- The psychologist who spent time preparing for your session